WHAT IS OUR RETURN POLICY?
Our return policy lasts 14 days. If 14 days have passed since your purchase (order validated and payment authenticated online), unfortunately we cannot offer you a refund , credit note or exchange .
You can return your product within 14 days in exchange for a credit note, an exchange, or a refund from the payment method used during your purchase.
However, certain exceptions and conditions apply to our return and exchange policy, here they are:
- Sale items cannot be taken back or exchanged.
- Items must be returned with their tag and in their original packaging,
- Returned items must show no signs of wear,
- Items must not have been worn, washed or otherwise altered.
We reserve the right to refuse returns that do not comply with these conditions. Therefore, we invite you to check the items carefully before sending them back. This refusal of withdrawal for non-compliance with hygiene rules is based on legal bases, namely those of article L.221-28 of the consumer code which provides for the following elements: The right of withdrawal cannot be exercised for contracts for the supply of goods which cannot be returned for reasons of hygiene or health protection.
WHAT IS THE PROCEDURE TO FOLLOW TO MAKE A RETURN?
- Go to the "Contact us" page.
- Fill in your surname, first name and email address entered when ordering.
- Mention your order number , if you wish to have a credit note, an exchange or a refund.
- If you would like an exchange, please let us know the model and size.
- We will respond to you within 48 hours by email, indicating the procedure to follow.
- All you have to do is ship your package by following the instructions.
IS THE RETURN COVERED?
The shipping costs incurred to make a return are your responsibility, we do not cover or refund them.
WHAT IS THE REFUND/EXCHANGE TERM?
If your return is approved, we will offer you an exchange, a refund or a credit note (credit note valid for 1 year from the date of issue), within a maximum of 14 days from receipt of the item on our premises.